TERMS AND CONDITIONS
Last Updated: February 1, 2026
313 Smart Solutions ("we," "our," or "us") provides digital marketing automation services through our platform at 300and13.com (the "Service"). By signing up for our Service, you agree to these Terms and Conditions.
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1. SERVICE DESCRIPTION
313 Smart Solutions provides a cloud-based software platform that includes:
- Customer Relationship Management (CRM)
- Email marketing and automation
- WhatsApp Business API integration
- Website and landing page builder
- Social media management tools
- Marketing automation workflows
- Analytics and reporting
- Additional features as described in your selected plan
The Service is provided on a subscription basis with different plan tiers (Starter, Professional, Enterprise).
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2. FREE TRIAL
We offer a 14-day free trial for new customers:
- No credit card required to start the trial
- Access to features based on the plan you select
- Trial automatically expires after 14 days unless you upgrade to a paid plan
- We reserve the right to limit one free trial per business
- Trial users must comply with all terms of service
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3. SUBSCRIPTION AND BILLING
3.1 Payment Terms
- Subscriptions are billed monthly in advance
- Prices are in USD as displayed at the time of purchase
- Payment is processed automatically on your subscription renewal date
- You authorize us to charge your payment method on file
3.2 Accepted Payment Methods
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Other methods as we may offer
3.3 Price Changes
- We may change subscription prices with 30 days' notice
- Price changes do not affect your current billing cycle
- Continued use after price change constitutes acceptance
3.4 Taxes
- Prices do not include applicable taxes
- You are responsible for all taxes associated with your subscription
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4. CANCELLATION POLICY
4.1 You Can Cancel Anytime
- You may cancel your subscription at any time
- No cancellation fees
- No questions asked
- Cancel through your account dashboard or by contacting support
4.2 Effect of Cancellation
- Service continues until the end of your current billing period
- No prorated refunds for partial months
- Your data remains accessible for 30 days after cancellation
- After 30 days, your account and data may be permanently deleted
4.3 How to Cancel
- Log in to your account
- Go to Settings > Billing > Cancel Subscription
- Or email support@300and13.com with "Cancel Subscription" in subject line
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5. REFUND POLICY
5.1 No Refunds
- All payments are non-refundable
- We do not provide refunds for partial months of service
- Free trial allows you to test the service before committing
5.2 Exceptions
- We may issue refunds at our sole discretion for:
* Billing errors
* Technical issues preventing service use
* Other circumstances we deem appropriate
5.3 Requesting a Refund
- Contact support@300and13.com
- Include your account details and reason for request
- We will respond within 5 business days
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6. TECHNICAL SUPPORT
6.1 Support Included in Plans
- Starter Plan: Email support (response within 48 hours)
- Professional Plan: Priority email support (response within 24 hours)
- Enterprise Plan: Priority support + Direct WhatsApp + Dedicated account manager
6.2 Additional Support Services
- Premium support services are available for additional fees
- Custom implementation and setup: Contact for pricing
- One-on-one training sessions: Contact for pricing
- Custom development work: Contact for pricing
6.3 Support Limitations
- Support is provided in Arabic and English
- Support hours: Sunday-Thursday, 9 AM - 5 PM Jordan Time
- Emergency support available for Enterprise plans only
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7. ACCEPTABLE USE POLICY
You agree NOT to use the Service to:
- Send spam or unsolicited messages
- Violate any laws or regulations
- Infringe on intellectual property rights
- Distribute malware or harmful content
- Harass, abuse, or harm others
- Impersonate others or provide false information
- Engage in fraudulent activities
- Scrape or copy our platform
- Reverse engineer our software
- Resell the service without authorization
Violation may result in immediate account suspension or termination without refund.
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8. COMPLIANCE WITH ADVERTISING PLATFORMS
8.1 Meta (Facebook/Instagram) Compliance
- You must comply with Meta's Terms of Service, Community Standards, and Advertising Policies
- We are not responsible for your Meta account suspension
- WhatsApp Business API usage must comply with WhatsApp Business Policy
8.2 Google Compliance
- You must comply with Google Ads Policies and Terms of Service
- You are responsible for your Google account standing
- Misuse may result in service termination
8.3 Anti-Spam Laws
- You must comply with CAN-SPAM Act, GDPR, and local laws
- Obtain proper consent before sending marketing messages
- Include unsubscribe options in all marketing communications
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9. DATA AND PRIVACY
9.1 Your Data
- You retain ownership of all data you input into the Service
- We do not sell your data to third parties
- See our Privacy Policy for detailed information
9.2 Data Security
- We use industry-standard security measures
- SSL encryption for all data transmission
- Regular backups of your data
- However, no system is 100% secure
9.3 Data Retention
- Active accounts: Data retained indefinitely
- Cancelled accounts: Data retained for 30 days, then deleted
- Legal obligations may require longer retention
9.4 GDPR Compliance
- For EU customers, we comply with GDPR requirements
- You have rights to access, correct, and delete your data
- Contact privacy@300and13.com for data requests
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10. INTELLECTUAL PROPERTY
10.1 Our Property
- The Service, including software, design, and content, is our property
- Our trademarks and logos are protected
- You may not copy, modify, or distribute our platform
10.2 Your Content
- You grant us a license to use your content to provide the Service
- This includes storing, displaying, and transmitting your content
- You represent that you have rights to all content you upload
10.3 Third-Party Services
- We integrate with third-party services (Meta, Google, etc.)
- Their terms and policies apply to their services
- We are not responsible for third-party services
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11. SERVICE AVAILABILITY
11.1 Uptime
- We strive for 99.9% uptime
- However, we do not guarantee uninterrupted service
- Scheduled maintenance will be announced in advance
11.2 Service Limitations
- Features may vary by plan
- Usage limits apply as specified in your plan
- We may impose reasonable usage limits to prevent abuse
11.3 Changes to Service
- We may modify, update, or discontinue features
- We will provide notice of significant changes
- Continued use constitutes acceptance of changes
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12. WARRANTIES AND DISCLAIMERS
12.1 Service Provided "As Is"
- The Service is provided on an "as is" and "as available" basis
- We do not guarantee specific results or outcomes
- We are not responsible for your business success or failure
12.2 No Warranties
- We disclaim all warranties, express or implied
- Including warranties of merchantability and fitness for purpose
- We do not warrant error-free or uninterrupted service
12.3 Your Responsibility
- You are responsible for your use of the Service
- You are responsible for compliance with all applicable laws
- You are responsible for the security of your account
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13. LIMITATION OF LIABILITY
13.1 Maximum Liability
- Our total liability is limited to the amount you paid in the last 12 months
- Maximum $500 USD regardless of claim
13.2 Excluded Damages
- We are not liable for indirect, incidental, or consequential damages
- Including lost profits, lost data, or business interruption
- Even if we were advised of the possibility
13.3 User Responsibility
- You agree to indemnify us against claims arising from your use
- Including your violation of these terms or third-party rights
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14. ACCOUNT TERMINATION
14.1 Termination by Us
We may suspend or terminate your account if:
- You violate these Terms
- Your payment fails
- You engage in fraudulent activity
- We believe there is a legal or security risk
- You abuse the Service
14.2 Effect of Termination
- Immediate loss of access to the Service
- Your data may be deleted after 30 days
- Outstanding payments remain due
- Provisions that should survive termination will continue
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15. GENERAL PROVISIONS
15.1 Governing Law
- These Terms are governed by the laws of Jordan
- Disputes will be resolved in Jordanian courts
- Language of proceedings: Arabic
15.2 Entire Agreement
- These Terms constitute the entire agreement
- They supersede all prior agreements
- Only written amendments signed by us are valid
15.3 Severability
- If any provision is unenforceable, others remain in effect
- Unenforceable provisions will be modified to be enforceable
15.4 No Waiver
- Our failure to enforce a right does not waive that right
- Waivers must be in writing
15.5 Assignment
- You may not assign these Terms without our consent
- We may assign these Terms to affiliates or successors
15.6 Force Majeure
- We are not liable for delays due to circumstances beyond our control
- Including natural disasters, wars, strikes, or government actions
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16. CONTACT INFORMATION
For questions about these Terms:
313 Smart Solutions
Email: support@300and13.com
Phone: +962 788 778 840
Address: Amman, Jordan
Website: https://300and13.com
For Privacy concerns: privacy@300and13.com
For Billing issues: billing@300and13.com
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17. CHANGES TO TERMS
- We may update these Terms at any time
- We will notify you of significant changes via email
- Continued use after changes constitutes acceptance
- You should review Terms periodically
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BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Last Updated: February 1, 2026
Version: 1.0